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Even as the world reopens with travel restrictions lifted, there is still uncertainty on how the service industry will operate. The new features enhance the service professionals’ ability to work from home or in the field. The intent is to address the technology gap faced by 88% of service professionals.

#SALESFORCE VIRTUAL REMOTE ASSISTANT UPDATE#

The update includes the immediate availability of Salesforce Virtual Assistant with other elements following later in the year. 81% of employees said it’s important for their managers to help them prioritize their work, but fewer than one in three said their manager had given them clear guidance in meetings.Salesforce announced the latest version of Service Cloud ahead of the Success Anywhere world tour event.Hybrid managers also have less visibility (54%) into their employees’ work than in-person managers do (38%).Almost half of hybrid managers have a hard time trusting their reports to do their best work, while only 36% of in-person managers said the same. Managers are having a tough time, too.Microsoft says this can lead to “productivity theater” by employees focused more on activity than real impact - and “productivity paranoia” by leaders worried that employees aren’t working enough.85% of leaders aren’t sure their employees are being productive, which has led some companies to use productivity tracking software.Managing hybrid workers is hard, it turns out! Microsoft’s latest Work Trend Index report found a few sore spots in the hybrid manager-employee relationship. Lizzy Lawrence, reporter ( email | twitter ) Or as normal as a Salesforce cartoon elephant extravaganza can be.

“Part of our job is to know where we can have a philosophy and certainty, but also where we need to be agile and flexible.”Įven with a vastly different working world and a smaller Dreamforce compared to years past, the conference environment felt rather normal.

Sud said her view is that “nothing is sacred,” and that now is the time for openness and experimentation.

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One panel was about how to lead in a flexible work world, with speakers like Vimeo CEO Anjali Sud and Calendly CEO Tope Awotona.Sessions also focused on the new hybrid and remote reality. Dreamforce wasn’t all about killing the meeting. Many sessions had to do with the future of flexible, remote work.

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“People have to get comfortable saying no and trust that it's going to be offline and available to them.”

“That does take a little bit of training,” Jensen said.

But no matter what Slack does, Jensen said some people are just going to have some meeting FOMO.

She’s leading efforts at her company to replace unnecessary meetings with Slack, though adoption has been uneven across various teams.

Tamara Jensen, a principal technical project manager at T-Mobile, spoke at a Slack-related session about how to cancel more meetings.

But the anti-meeting movement also featured prominently. Sure, the fake waterfalls and Matthew McConaughey were splashy, but Dreamforce also hosted hundreds of sessions, like how to improve your Salesforce automations (exciting stuff). There were quite a few Slack-related sessions, also aimed at helping people reduce meetings.

“We want people to be able to work in whatever way works for them with flexible schedules, in meetings and out of meetings, so it doesn’t have to be this, ‘I’m on a 30-minute video call in order to get anything done,’” Slack Chief Product Officer Tamar Yehoshua told Protocol.

Instead of just a dead calendar event, Slack CEO Stewart Butterfield’s vision is a comprehensive, easily digestible record of the meeting that makes sense, even if you didn’t attend.

That’s part of the goal behind Slack canvas, a collaborative document embedded within channels and built from Salesforce-owned Quip.

One of Slack’s main rallying cries throughout the conference was that we should cut down on meetings.

Still, Slack featured prominently throughout. (Please clap.) And there was one main message: Hours of meetings each day is so last year.ĭreamforce is primarily a Salesforce show. In between meeting a therapy pig and meditating by the Dreamforce waterfall, I found time to talk to a bunch of folks about the changing world of work.